At Provo Bakery, we take pride in our baked goods. If you are unsatisfied with your baked good, we require that you please return your baked good to us within 24 hours of receiving it. All refunds given will be put on in-store credit to be used at a future date.
*We must receive the baked good back in order for a full refund to be received via in-store credit. NO CASH REFUNDS WILL BE GIVEN.
Provo Bakery requires a 24 hour notice to cancel an order. A full refund will be given and refunded to the credit card used or put on a gift card for in-store credit. NO CASH REFUNDS WILL BE GIVEN. Failure to receive a 24 hour notice for cancellation will result in a 25% fee that will be retained by Provo Bakery. This does not include cakes. (See Cake Policy below).
Product that is not picked up at the day and time customer selected, will not be refunded or be put on in-store credit.
We require that all orders must be paid in full at the time they are placed: on our website, in-store or over the phone.
We require a 24-hour notice for all orders placed and a 48 hour notice on all cakes.
Cake tasting deposits are non-refundable. Deposit is deducted from the wedding cake price if ordered.
All cakes must be cancelled one week in advance to receive a full refund. Failure to cancel within this time frame ensures that the customer will only receive 50% of the refund. NO CASH REFUNDS ARE GIVEN.
There will be a $10.00 fee to any changes made to cake orders within 24 hours.
We are not responsible for any damages done to cakes that leave our bakery when we are not delivering them.
Provo Bakery respects the privacy of all of our customers and does not give out any information.